Refund & Subscription Cancellation Policy

This policy governs the terms under which Users may cancel their active AKRAMYS subscription or submit a refund request. Because AKRAMYS operates as a cloud-based Software-as-a-Service (SaaS) platform with immediate digital tool provisioning upon checkout, refund eligibility adheres to the following conditions.

1. Subscription Cancellation & Auto-Renewal

1.1. Users may cancel their recurring subscription renewal at any time directly through their account dashboard (under "Settings" ➔ "Billing").

1.2. Upon cancellation, all upcoming automatic billing cycles will be permanently stopped. Full access to premium tools and purchased quotas remains active until the end of the current pre-paid billing cycle.

2. Refund Eligibility & Rules

2.1. As a general rule for digital SaaS services, fees paid for an active, partially utilized billing period are non-refundable once computational resources and digital quota limits have been allocated.

2.2. A full or partial refund will be granted under the following qualifying circumstances:

• A technical error by the payment processor or platform resulting in a verified double charge for the same billing cycle.
• Continuous, uninterrupted platform downtime exceeding 48 consecutive hours caused directly by Provider server infrastructure (verified upon timely notification to customer support).

3. Refund Request Procedure

3.1. To submit a refund request under eligible criteria, email us at support@akramys.top within 14 calendar days of the transaction date.

3.2. Please include: registered account email address, payment date, transaction amount, and a clear explanation of the issue.

3.3. Refund requests are reviewed by our finance team within 3 to 5 business days. Once approved, refunds are credited back to the original payment card through our certified gateway (WayForPay), typically appearing within 3 to 14 banking business days.